Below are the Terms and Conditions for commissioning Tiny Wyvern Creations.
- You must be 18 or older to purchase a suit from us, at this time we do not work with anyone under the age of 18. We require proof of age to further continue the commission process.
- a 30% non-refundable deposit of total quoted cost (not including shipping) is required upfront, commission will not begin until this deposit is received. The remainder of the payment must be received upon completion, commission will not be mailed to client until full payment has been received.
- Commission Slots are extremely limited (will take on 1-3 at a time), this allows for us to spend more one-on-one time with each client as well as keep a work-life balance.
- Slots are not first come first served. Those selected for a commission slot will be notified, 30% non-refundable deposit is needed to secure slot, otherwise slot will be given away.
- Once commissions become open, a link to the application will become available. You MUST fill out the application and submit it to be considered for a slot. Submission does not guarantee a commission slot.
- Payment taken via Paypal and Square.
Terms Of Service
By making a payment toward a commission you are acknowledging and agreeing to abide by the following terms.
Customers Under 18
I can only enter into a legally binding contract with customers over 18. We currently do not work with those under 18 years of age and age verification will be asked for. We take this very seriously and will black list those that try to disregard this policy.
Quotes & Retainer
After receiving an official price quote, a 30% NON-REFUNDABLE retainer fee must be made by the date specified to reserve your commission slot (this date will be sent along with your price quote). This will be applied to your final total. If no date is specified, I must receive it within seven days of contacting you with a final price. Retainer fees are non-refundable to compensate me for time spent conversing, researching, sketching, ordering supplies, and more in the event of a cancelled commission. After I receive your retainer fee changes can no longer be made to your commission.
Payments
I must receive the remainder of your balance (plus shipping) upon the costume’s completion. Please plan accordingly and let me know if an issue arises and you cannot pay on time. Priority will be given to individuals based on when final payment is received with the exception of commercial projects (things needed for a business deadline) and rush orders. If I’m ready to start a new project and customer #3 has just paid off their costume in full while customer #2 still has several payments to go, I will work on customer #3’s costume next and customer #2 can continue to make payments in small chunks. The sooner you pay your costume in full, the sooner it will be worked on. The order of my current projects will always be available to the public on my Trello page:
https://trello.com/b/JAf6heEf/tiny-wyvern-creations
I will NOT ship out any costume or mascot until it is paid in full. If your costume is not paid for within 30 days after completion and I have not heard from you, it will be auctioned or sold to another buyer.
Shipping is not included in the original quote, shipping will be calculated by Tiny Wyvern Creations and paid for by the customer upon completion.
Shipping & Customs
Shipping is not included in the original quote, shipping will be calculated by Tiny Wyvern Creations and then paid for by the customer upon completion. International customers must pay all customs fees and/or taxes on their costumes. I will not mark packages as a “gift” to avoid fees. Local pickup is not available.
Measurements and Duct Tape Dummies
If you are commissioning a full body costume for an individual performer, I MUST have a duct tape dummy (DTD) from you. Client is responsible for shipping cost of DTD. If you do not know how to do this, CityMutt Fursuits has a great tutorial:
http://www.citymuttfursuits.com/dtd-tutorial
**Please take time and care in creating your DTD as it will directly affect the fit of the suit. If I receive a DTD that can not be used I will ask for a new one to be made, which will delay project completion.**
Creating a DTD can also be dangerous, do not lock knees or cut off circulation in limbs by pulling too tight. I am not liable for any injuries or mishap that occurs during this process.
I will also need miscellaneous measurements and your shoe size. If you are commissioning a partial costume, a duct tape dummy is not necessary but can be sent if you’d like a more tailored fit. Additional measurements will be needed.
Communication
Communication will take place over e-mail or the application Telegram. If you have a rush order, you will be required to respond to e-mails within 24 hours or I reserve the right to extend the deadline or cancel the commission. For all other commissions, a response is needed within 48 hours. Vocal communication is not accepted because I require a written record of all conversation for reference.
Work Order
With the exception of commercial projects I work on costumes in order roughly 40 hours a week. Tiny Wyvern Creations is run by one person and any setbacks directly affect my work. I update my Trello often with my work order and progress so all my customers can see where they stand:
https://trello.com/b/JAf6heEf/tiny-wyvern-creations
Style & Edits
I strive to bring every commissioner’s vision to life through my costumes, but due to the nature of this art form, my style will come into play. I use similar eye shapes, expressions, and painting techniques for a consistent style. This will not be changed unless previously discussed.
I am more than willing to make minor edits throughout the building process to better fit concept art or ideas. Edits are restricted to three changes per piece, and I reserve the right to refuse further edits if I feel they are unreasonable or will damage the piece. Further edits may be done at an hourly rate.
Major decisions, such as fur color, will be decided upon after a commission is accepted. Once a fur, construction technique, detail, etc has been chosen it cannot be changed. If you have any doubts about a particular color or material it must be addressed at the very beginning. Any changes after the fact may be denied or charged an hourly rate to adjust.
Reference Art
Reference art of every character is required for personal costumes with the exception of an artistic liberty or free reign commission. It is your responsibility to provide me with reference sheets, photos, or other images that are your property or that you have received permission to use.
Repairs and Warranty
Tiny Wyvern Creations has a 60 day repair warranty on all costumes. In the unlikely event a costume is damaged due to construction (ex: seam coming loose) or it does not fit properly, ship it back to our studio and we will repair it for free. We ask that all customers carefully package their costume and pay for the initial shipping back to our studio; we will cover shipping back to you. Local pickup for adjustments is not available. If costumes are damaged or dirty due to abuse or neglect, we will not repair it and your warranty will be void. Repairs past the warranty date are available for an additional cost; contact us for details.
Please inspect your costume in full upon receipt. In the event of any shipping damage, retain ALL shipping materials and contact me immediately so we can make a claim with the postal service. If there is no shipping damage, please inspect your costume thoroughly and report any defects or fit issues to me within 72hrs of receipt of the costume. If no contact is made within 72hrs, I will take it as an acknowledgement that you accept your costume as delivered.
Durability
At Tiny Wyvern Creations, I strive to make costumes that are extremely durable and well made. Despite this, costumes need to be treated with care. Mistreatment of your costume (smoke or water damage, pulling on wires, improper packing, taking it through the mud or dirt, etc) will void the warranty and is not my responsibility. These costumes are a piece of art, not a military tank. They often involve construction that will withstand the test of time with proper care – so please take the time to do so!
Conventions and Other Deadlines
Convention or a specific deadline do not come standard. If specific date is requested and accepted, a rush fee will be applied; these are my rates:
20% fee – When I need to put in a few extra hours here and there to get it done in time.
30% fee – When I need to get it done in ¾ of my normal time; involves working weekends.
50% fee – When I need to get it done in ½ of my normal time; involves working nights, weekends, and 12+ hour days.
I reserve the right to refuse any deadline request based on time frame and projected work load.
Cancellations & Refunds
I reserve the right to cancel or decline a commission for any reason. I may decline a commission if I get too many price quotes, the style is not suited to my type of work, etc.
Liability
I am not responsible for any injury received or mishap you may have when in costume. This includes and is not limited to heat stroke, falling, tripping, etc.
It is your responsibility to ensure that you have a handler or spotter to look out for you at all times. It is also important to take frequent breaks out of costume for water and fresh air. Use caution and know your limits involving heat and vision.
Pets
I do have two cats and a ferret, I am very diligent to keep my studio room closed so material is kept away from them. But there is a possibility of their fur finding a way in. Though usually its the fursuit fur that finds its way out to the rest of the place haha.
These Terms
Tiny Wyvern Creations reserves the right to change these terms of service (TOS) at any time. By checking the (TOS) box or submitting an application you have agreed to these terms of service.
Customers Under 18
I can only enter into a legally binding contract with customers over 18. We currently do not work with those under 18 years of age and age verification will be asked for. We take this very seriously and will black list those that try to disregard this policy.
Quotes & Retainer
After receiving an official price quote, a 30% NON-REFUNDABLE retainer fee must be made by the date specified to reserve your commission slot (this date will be sent along with your price quote). This will be applied to your final total. If no date is specified, I must receive it within seven days of contacting you with a final price. Retainer fees are non-refundable to compensate me for time spent conversing, researching, sketching, ordering supplies, and more in the event of a cancelled commission. After I receive your retainer fee changes can no longer be made to your commission.
Payments
I must receive the remainder of your balance (plus shipping) upon the costume’s completion. Please plan accordingly and let me know if an issue arises and you cannot pay on time. Priority will be given to individuals based on when final payment is received with the exception of commercial projects (things needed for a business deadline) and rush orders. If I’m ready to start a new project and customer #3 has just paid off their costume in full while customer #2 still has several payments to go, I will work on customer #3’s costume next and customer #2 can continue to make payments in small chunks. The sooner you pay your costume in full, the sooner it will be worked on. The order of my current projects will always be available to the public on my Trello page:
https://trello.com/b/JAf6heEf/tiny-wyvern-creations
I will NOT ship out any costume or mascot until it is paid in full. If your costume is not paid for within 30 days after completion and I have not heard from you, it will be auctioned or sold to another buyer.
Shipping is not included in the original quote, shipping will be calculated by Tiny Wyvern Creations and paid for by the customer upon completion.
Shipping & Customs
Shipping is not included in the original quote, shipping will be calculated by Tiny Wyvern Creations and then paid for by the customer upon completion. International customers must pay all customs fees and/or taxes on their costumes. I will not mark packages as a “gift” to avoid fees. Local pickup is not available.
Measurements and Duct Tape Dummies
If you are commissioning a full body costume for an individual performer, I MUST have a duct tape dummy (DTD) from you. Client is responsible for shipping cost of DTD. If you do not know how to do this, CityMutt Fursuits has a great tutorial:
http://www.citymuttfursuits.com/dtd-tutorial
**Please take time and care in creating your DTD as it will directly affect the fit of the suit. If I receive a DTD that can not be used I will ask for a new one to be made, which will delay project completion.**
Creating a DTD can also be dangerous, do not lock knees or cut off circulation in limbs by pulling too tight. I am not liable for any injuries or mishap that occurs during this process.
I will also need miscellaneous measurements and your shoe size. If you are commissioning a partial costume, a duct tape dummy is not necessary but can be sent if you’d like a more tailored fit. Additional measurements will be needed.
Communication
Communication will take place over e-mail or the application Telegram. If you have a rush order, you will be required to respond to e-mails within 24 hours or I reserve the right to extend the deadline or cancel the commission. For all other commissions, a response is needed within 48 hours. Vocal communication is not accepted because I require a written record of all conversation for reference.
Work Order
With the exception of commercial projects I work on costumes in order roughly 40 hours a week. Tiny Wyvern Creations is run by one person and any setbacks directly affect my work. I update my Trello often with my work order and progress so all my customers can see where they stand:
https://trello.com/b/JAf6heEf/tiny-wyvern-creations
Style & Edits
I strive to bring every commissioner’s vision to life through my costumes, but due to the nature of this art form, my style will come into play. I use similar eye shapes, expressions, and painting techniques for a consistent style. This will not be changed unless previously discussed.
I am more than willing to make minor edits throughout the building process to better fit concept art or ideas. Edits are restricted to three changes per piece, and I reserve the right to refuse further edits if I feel they are unreasonable or will damage the piece. Further edits may be done at an hourly rate.
Major decisions, such as fur color, will be decided upon after a commission is accepted. Once a fur, construction technique, detail, etc has been chosen it cannot be changed. If you have any doubts about a particular color or material it must be addressed at the very beginning. Any changes after the fact may be denied or charged an hourly rate to adjust.
Reference Art
Reference art of every character is required for personal costumes with the exception of an artistic liberty or free reign commission. It is your responsibility to provide me with reference sheets, photos, or other images that are your property or that you have received permission to use.
Repairs and Warranty
Tiny Wyvern Creations has a 60 day repair warranty on all costumes. In the unlikely event a costume is damaged due to construction (ex: seam coming loose) or it does not fit properly, ship it back to our studio and we will repair it for free. We ask that all customers carefully package their costume and pay for the initial shipping back to our studio; we will cover shipping back to you. Local pickup for adjustments is not available. If costumes are damaged or dirty due to abuse or neglect, we will not repair it and your warranty will be void. Repairs past the warranty date are available for an additional cost; contact us for details.
Please inspect your costume in full upon receipt. In the event of any shipping damage, retain ALL shipping materials and contact me immediately so we can make a claim with the postal service. If there is no shipping damage, please inspect your costume thoroughly and report any defects or fit issues to me within 72hrs of receipt of the costume. If no contact is made within 72hrs, I will take it as an acknowledgement that you accept your costume as delivered.
Durability
At Tiny Wyvern Creations, I strive to make costumes that are extremely durable and well made. Despite this, costumes need to be treated with care. Mistreatment of your costume (smoke or water damage, pulling on wires, improper packing, taking it through the mud or dirt, etc) will void the warranty and is not my responsibility. These costumes are a piece of art, not a military tank. They often involve construction that will withstand the test of time with proper care – so please take the time to do so!
Conventions and Other Deadlines
Convention or a specific deadline do not come standard. If specific date is requested and accepted, a rush fee will be applied; these are my rates:
20% fee – When I need to put in a few extra hours here and there to get it done in time.
30% fee – When I need to get it done in ¾ of my normal time; involves working weekends.
50% fee – When I need to get it done in ½ of my normal time; involves working nights, weekends, and 12+ hour days.
I reserve the right to refuse any deadline request based on time frame and projected work load.
Cancellations & Refunds
I reserve the right to cancel or decline a commission for any reason. I may decline a commission if I get too many price quotes, the style is not suited to my type of work, etc.
- If I am forced to cancel a commission midway (commissioner is unhappy with the product and attempts to adjust the costume are not working or medical issues or accidents, etc) I will refund the price in full but I keep the costume. The costume will be altered so it no longer looks like your character and sold to another buyer.
- If I am forced to cancel a commission midway due to the customers unresponsiveness, fails to provide measurements, or customer refuses to communicate civilly, the 40% non-refunable retainer fee and any work I’ve done will be kept by me, adjusted, and resold.
- If the customer choses to cancels the project I keep the 30% non-refunable retainer fee, and any work I’ve done will be kept by me, adjusted, and resold.
Liability
I am not responsible for any injury received or mishap you may have when in costume. This includes and is not limited to heat stroke, falling, tripping, etc.
It is your responsibility to ensure that you have a handler or spotter to look out for you at all times. It is also important to take frequent breaks out of costume for water and fresh air. Use caution and know your limits involving heat and vision.
Pets
I do have two cats and a ferret, I am very diligent to keep my studio room closed so material is kept away from them. But there is a possibility of their fur finding a way in. Though usually its the fursuit fur that finds its way out to the rest of the place haha.
These Terms
Tiny Wyvern Creations reserves the right to change these terms of service (TOS) at any time. By checking the (TOS) box or submitting an application you have agreed to these terms of service.